![]() ![]() But at least if you're out of any minimum term contract that means that if the Hub 4 doesn't fix things, then you can cancel immediately without difficulty. If that's the case then the forum staff can usually iron out those sorts of I've contacted Virgin who pointed out the guaranteed broadband speeds only apply to new customers or existing customers who've upgraded their broadband since 2019.neither of which apply to me.ĭisappointing, but unsurprising - VM are the least customer focused business I've ever had dealings with. It is possible that if the congestion is above a certain level, then DOCSIS 3.1 won't make a difference, and if the problems persist then you'd be better off with a slower Openreach connection - what's the point in a high bandwidth connection if the speeds slow down when you want to use it, and the latency is too poor to allow decent gaming or reliable video conferencing? If that's the case you can get out of any fixed term contract without penalty by pressuring VM with the appropriate tools, but consider that route only after you've given the Hub 4 a chance.īear in mind that VM's processes and systems are a chaotic mess - some users have reported that Hub 4 sign-up links don't work, that they can't get through on the phone, or the staff on the phone can't/won't help. I'd still recommend you use the Hub 4 in modem mode as the wifi is no better than the Hub 3, and your Asus router is a far, far superior piece of equipment to the pound shop routers built into any ISP "free issue" hub. Because DOCSIS 3.1 is much more demanding of line quality, connecting a Hub 4 may reveal connection problems that need a technician visit to fix, but worry about that when you've got one. If you weren't seeing any problems then I'd be saying " don't fix what isn't broken" but that isn't the case here. So my suggestion is that you definitely should take up the offer. The technology used by the Hub 4 (DOCSIS 3.1) can create additional network capacity, if you want an analogy, like increasing the water pressure to pass more water through a pipe. This idea of a congested network would also fit with the fact that you report poor speeds other than at off peak times, and packet loss and latency. ![]() As a rule, the active participants of this forum are not overly excited about the Hub 4, but if you're not buying a 1 Gbps connection, and you've been offered one, then that will be because you are on a local segment of network that is congested (ie VM sold too many contracts relative to the available capacity, which in VM-speak is a problem of "over-utilisation"). ![]()
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